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Conflict Transformation

Tuesday, May 29, 2018 – Thursday, May 31, 2018

8:30am – 5:30pm

3-day Course Overview

“You know the feeling: that knot in the pit of your stomach; the fog that descends on your mind. You’re avoiding a difficult conversation. Maybe you fear the public confrontation if you ask a colleague to stop interrupting you in meetings. Perhaps you don’t know how to tell a fellow team member that she’s not pulling her weight. Or you want to ask your boss for a promotion, but you don’t know how to begin the discussion.” HBR


Unattended conflict in the workplace is a leading cause of productivity loss, discipline problems, absenteeism, harassment complaints and low morale. It can lead to reduced levels of teamwork and cooperation, as well as to stress and other health related issues. Dealing effectively with conflict is a useful way to bring important issues to light, open the lines of communication and strengthen relationships. Teams that engage in open, healthy conflict have increased creativity and problem-solving skills.


In this 3-day course you will learn about the concept of conflict transformation and how it differs from conflict resolution, management, and avoidance. You will explore your own default conflict style as well as other conflict styles, various types of conflict, and methods and tools for actively engaging conflict for constructive change and transformation. Regardless of your familiarity with the topic, you’ll get insightful tips, contextually based, experiential exercises, opportunities to practice, and lively demonstrations to bridge and enhance your own knowledge and history within the conflict narrative.


You’ll discover….

  • Task related conflict and relational conflict

  • The different styles of handling conflict

  • The key skills of conflict transformation

  • How to separate the 2 sides of every conflict—people and issues

  • How empathetic listening can impact conflict

  • Practicing the everyday skills of conflict transformation

  • Recognizing early warning signs of “no-win” conflict

  • Understanding your own emotional triggers

  • Understanding the forces which drive individuals to engage in conflict

  • Finding agreement as a basis for working together

  • Using verbal communication strategies to increase understanding of differences as a first step towards a more collaborative outcome

  • Recognizing the role of non-verbal (body) positioning as a means to changing the focus of negative interaction patterns

  • How to address problem behavior in a way that is specific, non-accusatory and constructive

  • How to effectively deal with anger and emotions related to conflict

  • How the appropriate expression of anger is a necessary step to resolving conflict

  • Expressing emotions without accusation, sarcasm or hostility

  • Graceful “exit lines” to postpone a confrontation until emotions are under control

  • Experiencing feelings without acting them out

  • Assertiveness, the anger antidote: How to ask the right questions

  • How to avoid an outburst

  • Safe ways to blow off steam without venting it on people

  • How to get to the root of the problem instead of battling the symptoms

  • Recognizing how anger acts as a defense against feelings

  • How to validate someone’s anger without fanning the flames

  • One sure-fire way to let the situation cool down before trying to resolve it

  • Avoiding words that act as “emotional triggers”

  • How to calmly respond to a put-down

  • How to quickly de-escalate an emotional confrontation with a boss or co-worker

  • How to confront an angry person

  • Effective strategies for defusing an escalating argument

  • How to overcome negative feedback as a personal attack

  • How to turn negative self-talk into positive affirmations

  • How to recognize the difference between valid feedback and a personal put-down

  • How to avoid the most common pitfalls to giving negative feedback

  • A 4-step approach to delivering feedback that’s specific, non-accusatory and gets results

  • How to acknowledge a mistake without overapologizing

  • How to address a chronic disagreement and arrive at a mutually acceptable action plan for transformation


Who Should Attend This Workshop

All business professionals who want to enjoy the benefits of having effective people skills, less stress, greater harmony and improved productivity

Team leaders, managers, supervisors, and professionals.

Event Location

Blue Horizon Hotel, 1225 Robson Street
Vancouver, BC, V6E 1C3

Event Fees

Fee
CAD 1595.00
Days
Hours
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